Frequently Asked Questions


What payment methods are available?

You can pay safely and conveniently with PayPal, either directly with your PayPal account or by credit card through PayPal. NO PayPal account is required for the latter. For orders with an order value of 300 USD or more, a bank transfer payment option is visible during checkout. For this payment option, you will receive bank transfer instructions by email.


Which currencies can the website display?

Currently our website can show prices in USD.


How much does shipping cost?

During the period of Sixtea online celebration, all products will be free of charge under seller’s shipping methods; Sixtea reserves the rights to change the shipping cost in the future.


Do you ship to my country?

Sixtea provides worldwide shipping. The majority of our orders are from the United States, Russia, Singapore, Canada, Australia, New Zealand, United Kingdom, and European countries.


What are the shipping options?

Currently we offer shipping by airmail and express shipping by EMS. In certain cases we might select DHL, UPS or Fedex for shipping your order depending on the weight and destination.


How do you pack my order?

Your items are packed with care by our logistics team. We use hard carton boxes to ensure that your order arrives safely; your tea ware is further protected by bubble sheets, which are wrapped around the original packaging before packing in a carton box.

How fast does Sixtea dispatch my order?

All orders are typically dispatch within two business days.


Can I track my order?

Upon dispatching your order, we will send you an email confirmation that includes a tracking number. You can use this tracking number to check the status of your shipping. To ensure that our shipping confirmation email doesn't land in your junk folder, please white-list our emails:[email protected]  &[email protected].You can also find your tracking number by logging in your Sixtea account.

How long does it take to receive my order?

Generally, shipping time is 7-21 days by airmail and 3-10 days by express courier.

In what kind of packaging will I receive my order?

All our teas are packed in sealed, standup tea pouches that are designed to protect your tea leaves from light and moisture. A zip lock keeps your tea fresh even after opening. Sixtea tea pouches are environmental friendly and fully recyclable; their lightweight design keeps shipping costs low and helps reduce the carbon footprint.

Wholesale tea orders (200 grams or more) are packed in larger sealed wholesale Kraft paper box.